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Welcome VAR Brokers
The QSC Program
What’s Involved?
Classroom, online or teleclass training
  • Leaders and agents attend 3-6 hour training presentation
  • 40 question multiple choice exam to complete to become certified
Implementation of Quality Service Guarantee to guide service process
Initiation of survey process
Accessing survey results (QReports™) to manage service delivery and to use for promotional purposes
  • Web-based reporting system displaying summary statistics, pie charts and bar graphs
Brokers and managers who affiliate themselves with Quality Service Certification® (QSC) utilize training, service delivery resources and a survey process, which provide insight and direction for:
  • Assessing customer satisfaction based on third-party validation
  • Risk intervention
  • Creating marketing tools that provide proof of customer satisfaction levels
  • Office awards based on quality and quantity
  • Promoting a consumer-based strategy for competitive advantage over discounters

Brokers Save
For more information, contact Phoebe Chongchua at Phoebe@QualityCertified.org
or 858-259-3646
Info@QualityCertified.org
Tel: 949.481.4438
Fax: 949.248.3702
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