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Association Leaders
Bringing the QSC Advantage to Your Members
The mission of the Virginia Association of REALTORS® is to enhance
its membership’s ability to achieve business success. To this end, VAR
has formed a partnership with Quality Service Certification, Inc.,
enabling its members to take advantage of the QSC program at a reduced
cost.
Additionally, VAR has already certified a group of instructors who are
prepared to deliver the live QSC training program.
Who is Quality Service Certification?
Quality Service Certification, Inc. (QSC) is recognized as the real
estate industry’s premier advocate of quality service. In this role,
QSC conducts quality service training throughout North America. Sales
professionals may earn the QSC designation.
Additionally, through its partnership with Leading Research Corporation,
QSC measures customer service performance and satisfaction by surveying
home sellers and buyers following closing. Returned survey results are
compiled and then displayed on the QSC
professional website (password protected) for viewing by
agents and management. An overall satisfaction score for each sales
associate is displayed on the QSC consumer website.
How does QSC benefit sales professionals?
QSC’s processes, resources and systems, along with its independent
validation of service satisfaction of previous customers:
- Significantly differentiates QSC agents from the competition
- Combats commission reduction
- Manages client expectations leading to the delivery of very satisfying service
- Provides statistical proof of service excellence
- Provides national exposure of agents and their service satisfaction record on the QSC consumer website
What are the benefits for the brokerage?
QSC provides company leadership with the tools and resources to:
- Manage service delivery quality
- Assess customer satisfaction based on third-party validation
- Gain competitive advantage by providing consumers with value obtained through a guaranteed service process, rather than through pricing
- Create marketing tools that provide proof of customer satisfaction levels
What are the benefits for the Association?
Sponsoring a QSC program means that the Association is supporting
the adoption of:
- The highest standards of service and the best systems, resources and technology available in the real estate industry
- A formal strategy for service delivery and customer satisfaction, along with assessing customer feedback reflecting an industry leadership position in committing to service excellence
- Processes for delivering the very best service to clients today offering the best possible assurance of success in the future
Whom do I contact for more information?
Please contact Phoebe Chongchua at 858-259-3646, OR email her
at
Phoebe@QualityCertified.org
Clicking here will take you to the QSC website homepage
for real estate and mortgage professionals.
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