Below you will find links to various articles about QSC™ and the Quality Service Certification^®. All links will open a new window with the article. If you would like to suggest an article for inclusion in our Press section, please email QSC with the details.

2005

• January - REALTOR^® Magazine, FOR BROKERS: E&O insurance: Show insurers the right stuff

2004

• December - Coldwell Banker^® Study Finds Customer Service is Key to Repeat Business
• June - QSC Names North America's Top Real Estate Professionals for 2004
• April - Accountability, Real Estate's Scarlet Letter (From the April edition of Real Trends)
• February - Standards Conference Reviewed By Real Estate Leader

2003

• September / October - Customer Care - The Next Frontier
• July - Commitment to the Customer: A Business Model That Stands the test of Time
• June - The Game Doesn't Matter Until You Keep Score
• May - Quality Service Certification Proves that Service Counts in Real Estate
• April - Q Tips Offers New Resource For Realtors and Mortgage Pros
• April - Delivering a Whole New Customer Experience with GMAC Real Estate's Premier Service
• April - The Butterfly Factor and Chaos Theory
• March - The Painless Way to Convince Prospects
• March - Virginia Realtor Finds California Counterpart to Sell Grandmother's House Via QSC
• March - Risking the Rewards:The Professional Liability Crisis
• March - Coldwell Banker Devonshire Partners with QSC
• February - Orange County Register: Quality Service Certification, Inc.
• February - Quality Service Certification Wins Five Star Award
• January - Service Renaissance and the New Compass
• January - The Empire's Clothes

2002

• December - RE/MAX Agents Lead the Top 100 with Quality Service Certification
• November - Accountability, The Secret Sauce of Service
• September - Zero Defect Service: Possibility or Pretense?
• August - Independent Contractor and Accountability...Oxymoron or Killer App?
• August - At Your Service
• July - Real Time Real Estate
• June - Real estate offices go for gold
• June - More is Not the Same as Better
• June - QSC Awards More Gold Medals
• June - Are You Missing a Service Profit Chain Link?
• May - Walking the Walk with QSC
• May - Prospecting's Secret of Success-Is it Still a Game of Numbers?
• April - The Measure of Success
• March - The World's Most Important Network: Satisfied, Loyal Customers
• March - Catching on to Quality Service
• February - An Alternative to Discounting, Minding Your P's and Q
• February - Flawless Agent Service
• January - New Web Site for Sellers and Buyers
• January - Putting Service to the test
• January - A case for quality control and accountability

2001

• November - Getting Beyond the Deal
• October - Customer Valued Service: Real Estate's Big Enchilada
• September - Back to School
• September - New One-Day CRB Program
• August - It's Not Easy to be Better...
• July - Estate SerRealvice... There's a gap in the middle!
• May - Quality Service Certification
• April - RE/MAX Offers Service Certification
• Feb - Chicago Plans Quality Certification Class

2000

• November - Changing Models from Marketing to Service
• November - Is The Real Estate Industry In A Value Crisis?
• October - Technology: Internet-Empowered Consumer
• September - 2001: A REALTOR Odyssey
• August - Great Customer Service Takes More Than You Think
• August - Going Beyond the Talk
• August - Raising the Bar on Consumer Service

1999

• October - Beyond 2000 - Who Grows? Who Goes?