Meeting the Needs of the Consumer

Real estate practitioners are seeking direction in confronting issues that are currently challenging the industry. They are growing increasingly aware of the consumer's interest and need for a service process that is consistent, reliable and provides high value. To address this need, a quality service initiative has been developed. When implemented, the Quality Service Certification^® program demonstrates to the consumer a tangible commitment to quality well beyond simply talking about a belief in quality.

Quality Service Certification^® and The Quality Service Certified^® status and recognition

Features of Quality Service Certification are as follows:

• Outlines a plan of action for a defined service process.
• Offers an alternative strategy to discounting.
• Provides systems for measurement, control, accountability and feedback.
• Gives practitioners the opportunity to obtain The Quality Service Certified professional status and recognition.
• Measures and tracks service performance.
• Focuses on the delivery of a flawless transaction indeed many flawless transactions.
• Accelerates the growth of a new and powerful mindset among practitioners: both quantity and quality are measured, managed, valued, recognized, rewarded and held in equal esteem.
• Presents a practical plan for developing customer satisfaction and increasing referrals.

The Quality Service Certification program includes the educational course, materials, curriculum, The Quality Service Certified recognition and trademark, survey processes and materials, data management systems and market testing. Implemented and delivered through Quality Service Certification, Inc., developer of the Quality Service Certification program, it is easy to learn, easy to promote and gratifying to deliver.

Thriving Not Just Surviving

Not only does the Quality Service Certification program offer enormous value to sales associates and brokers in a time of need for change, but it has also gained the attention and praise of consumers and the media. Measuring and keeping track of service performance orientates the organization to look at itself from the outside in (the consumers' perspective) rather than from the inside out (the service providers' perspective).

An Alternative to Price Discounting

Providing quality service is serious business. Quality Service Certification provides the resources, tools and solutions that make the delivery of better service not only a reality for businesses and professionals, but for consumers as well. During these challenging economic times, the Quality Service Certified sales professional offers the consumer the only meaningful alternative to price discounting-measurably better quality.

Becoming the Standard

Quality Service Certification and The Quality Service Certified professional status and recognition... finally a standard of service and accountability. It's an extraordinary opportunity from any perspective. Someday we'll look back wondering why it didn't happen sooner.