Quality Service Certification® Consumer-oriented quality service for the real estate industry.

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Join thousands of other dedicated service professionals who have obtained the Quality Service Certified^® designation by:

completing a training program
passing an examination
signing a commitment
participating in a survey process

Details of these requirements are listed below.

TRAINING PROGRAM

The Quality Service Certification^® training program can be completed by attending a live presentation or by taking the course online. Live presentations are usually sponsored by a brokerage or association, and may be open to outsiders. For more information on attending or sponsoring a program, click here. Detailed information on completing the course online can be found by clicking here.

EXAMINATION

The QSC^® examination consists of 40 multiple-choice questions covering the material presented in the training program.

COMMITMENT

Details about the Commitment document, which must be agreed to by those completing the course either live or online, can be found by clicking here.

SURVEY PROCESS

A Quality Service Assurance Survey^© is sent to the buyer or seller after the closing of a home purchase or sale. Detailed information about the survey process can be obtained by clicking here.

PROGRAM COSTS

The online program cost is currently set at $249, which includes the pre-payment of the first set of Quality Service Assurance Surveys^©. (See preceding paragraph for Survey details.)

The cost of attending a live presentation varies depending on the number of attendees and the subsidization of the program by any sponsors and/or hosting office(s), company or association(s).

Quality Service Assurance Survey^© costs are either borne by the sponsoring broker or the individual sales associate and are typically not included in the program expense. (See preceding paragraph for Survey details.)

Have more questions about the Quality Service Certification^® program? Click here to contact one of our Customer Service representatives.