The Quality Service Certified^® Real Estate Professional

YOU SAY YOUR SERVICE IS GREAT
ISN'T THAT WHAT EVERYONE SAYS?

Differentiate Yourself from the Crowd

Quality Service Certified^® professional recognition may be the most important credential a real estate professional can hold. Agents who implement the Quality Service Certification^® strategy:

• Achieve 15-55% greater client satisfaction
• Reduce dissatisfaction by 68% or more
• Enjoy a 50% greater likelihood of doing business with the same client in the future
  Statistics provided by Leading Research Corporation

A Quality Service Certified professional receives the training, tools and resources to deliver better, more satisfying and more valuable service to clients. QSC sales professionals:

• Deliver consistent, reliable and responsive service that meets every client's needs
• Offer clients a Quality Service Guarantee
• Participate in the post-sale Buyer/Seller Quality Service Assurance Survey
• Join other sales professionals who are listed, along with their contact information, on the QSC referral network and on the QSC consumer web site www.QualityService.org

The Quality Service Certified professional designation is not like most real estate designations. Most designations only have to be earned once. Quality Service Certified recognition is earned and maintained by meeting or exceeding a standard of ongoing quality service delivery for each transaction, as measured by a quality service survey. As a result, Quality Service Certified sales professionals:

• Attract more clients
• Increase the value of service provided to their clients
• Earn more referrals
• Provide better service to customers
• Increase customer loyalty
• Offer an alternative to commission discounting
• Differentiate themselves from the crowd