Quality Service Certified^®

In recognition of a commitment to a standard of service, higher accountability, reliability and a real service process creating greater service value and greater service satisfaction, the Quality Service Certified real estate professional or qualifying office is entitled to use and promote this status, recognition and service mark. Real estate offices and practitioners who meet all the qualifications of the Quality Service Certification^® program and obtain a 3.75 or better average Customer Satisfaction Rating from the Quality Service Assurance Survey^©, will maintain their Quality Service Certified designated status. A minimum of four (4) returned surveys will be used in this calculation for each practitioner. After the first full year of Certification and each year thereafter, the practitioner and/or office is eligible for a Quality Service Achievement Award in recognition of that superior service commitment and delivery.

Quality Service Certified^® Gold

Those practitioners or offices with superior Customer Satisfaction Ratings on the Quality Service Assurance Surveys will be eligible for the Quality Service Certified Gold level designation. Agents awarded the Gold level designation are entitled to use and promote the Quality Service Certified designation and mark with the added distinction of the Gold award recognition. Quality Service Certified Gold places the real estate professional and qualifying office in the top 10% of real estate service providers. This determination will be made annually based on a minimum of four (4) returned surveys. Press releases and awards appropriate to this distinctive achievement are available.

Quality Service Certified^® Platinum

In the top 1-2% of real estate service providers are those offices and practitioners who obtain the highest levels of customer satisfaction as confirmed by the Quality Service Assurance Survey, and have no surveys returned with an overall score below "Satisfied" (4.0). These professionals are entitled to use and promote the Quality Service Certified Platinum designation and mark. This determination will be made annually based on a minimum of four (4) returned surveys. Press releases and awards appropriate to this extraordinary achievement are available.

All levels of designation will be displayed at www.QualityService.org enabling consumers to search for service providers dedicated to the highest levels of customer satisfaction. www.QualityCertified.org allows real estate professionals to access their personal performance record, as well as, the service records of others for referral purposes. The award criteria are subject to change at any time.